Terms of service — AI transcription usage terms

1. Acceptance of terms

By accessing or using Vocova, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of services

Vocova provides an AI-powered platform for transcribing, translating, and summarizing audio and video content. Your files are processed using third-party AI services to generate transcriptions and related outputs. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4. Acceptable use and your content

You agree not to upload, transcribe, or process any content that is unlawful, infringes intellectual property or other rights, contains malware, or violates the rights of any third party. You represent and warrant that you own, or have obtained all rights, licenses, consents, and permissions necessary to upload and process the content you submit — including, where applicable, the consent of any identifiable person whose voice, image, or likeness appears in it. Vocova processes content automatically and does not pre-screen or monitor submissions; you are solely responsible for the content you submit and for ensuring you have the right to transcribe it. We reserve the right to remove content and to suspend or terminate accounts that violate this policy.

5. Payment terms

Paid subscriptions are billed in advance on a monthly or annual basis. All payments are processed securely through Stripe — we do not store your credit card details. Refunds are provided in accordance with our refund policy. You may cancel your subscription at any time.

6. Fair use policy

Plans described as offering unlimited transcription are subject to a fair use policy intended for normal, individual use. We reserve the right to limit or suspend access for accounts that exhibit excessive automated usage, systematic bulk processing, or usage patterns inconsistent with personal or business transcription needs. If your usage significantly exceeds what is typical for your plan, we may contact you to discuss an appropriate solution. This policy ensures service quality and availability for all users.

7. Intellectual property

You retain ownership of the original audio and video content you upload to Vocova. AI-generated outputs (transcriptions, translations, summaries) derived from your content are also yours. We retain ownership of our platform, software, and branding. You may not copy, modify, or distribute our intellectual property.

8. AI-generated content and accuracy

Transcriptions, translations, summaries, and other outputs are generated by artificial intelligence and may contain errors, inaccuracies, or omissions. Vocova does not guarantee the accuracy, completeness, or reliability of any AI-generated content. You are solely responsible for reviewing and verifying outputs before relying on them for any purpose, including legal, medical, financial, or other professional use.

9. Third-party services

Our platform relies on third-party services to deliver its functionality, including AI providers for transcription and translation, Stripe for payment processing, and cloud infrastructure providers for data storage. These services operate under their own terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

10. Termination

We may terminate or suspend your account at any time for violations of these terms. Upon termination, your right to use our services will immediately cease. You may delete your account and all associated data at any time from your account settings.

11. Limitation of liability

Vocova is provided "as is" without warranties of any kind, express or implied. We do not warrant that AI-generated outputs will be accurate or error-free. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or reliance on AI-generated content.

12. Indemnification

You agree to indemnify, defend, and hold harmless Vocova, NOWGIC LTD, and our officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) content you upload, import, transcribe, or otherwise submit through the service; (b) your breach of these Terms or of the rights and authorization you represent and warrant in Section 4; or (c) your violation of any law or of the rights of any third party, including any claim that your content infringes a third party's intellectual property, privacy, publicity, or other rights. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

13. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of Vocova shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Copyright complaints and takedown policy

Vocova, operated by NOWGIC LTD, respects the intellectual property rights of others. We operate a copyright notice-and-takedown process and respond to clear notices of alleged infringement in accordance with applicable law.

If you believe content processed, hosted, or shared through Vocova infringes a copyright you own or control, send a written notice to our copyright contact (subject line: "Copyright Notice") that includes:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
Identification of the copyrighted work claimed to have been infringed.
Identification of the material claimed to be infringing, with information reasonably sufficient to let us locate it (such as the share link or URL).
Your contact information, including name, address, telephone number, and email address.
A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
A statement that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Send copyright notices to: contact@vocova.app

Upon receiving a valid notice, we will review it and, where appropriate, expeditiously remove or disable access to the material and make a good-faith effort to notify the user who provided it. Notices that do not include the information above may not be actionable.

If you believe your content was removed or disabled by mistake or misidentification, you may send a response to the same copyright contact, including your signature, identification of the material and its prior location, an explanation of why you believe removal was mistaken, and your contact information. We will review the response and may restore access where appropriate or where required by applicable law.

Consistent with applicable law, Vocova has adopted a policy of terminating, in appropriate circumstances and at its sole discretion, the accounts of users who are determined to be repeat infringers.

Do not submit a notice or response that you know to be false. Knowingly making a material misrepresentation that content is infringing, or that it was removed or disabled by mistake, may expose you to liability under applicable law.

15. Contact us

If you have questions about these Terms of Service, please contact us at contact@vocova.app