Terms of Service
Last updated: March 6, 2026
1. Acceptance of terms
By accessing or using Vocova, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Description of services
Vocova provides an AI-powered platform for transcribing, translating, and summarizing audio and video content. Your files are processed using third-party AI services to generate transcriptions and related outputs. We reserve the right to modify, suspend, or discontinue any part of our services at any time.
3. User accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
4. Acceptable use
You agree not to upload, transcribe, or process any content that is unlawful, infringes on intellectual property rights, contains malware, or violates the rights of any third party. You must have the necessary rights or permissions for any audio or video content you submit. We reserve the right to remove content and suspend accounts that violate this policy.
5. Payment terms
Paid subscriptions are billed in advance on a monthly or annual basis. All payments are processed securely through Stripe — we do not store your credit card details. Refunds are provided in accordance with our refund policy. You may cancel your subscription at any time.
6. Fair use policy
Plans described as offering unlimited transcription are subject to a fair use policy intended for normal, individual use. We reserve the right to limit or suspend access for accounts that exhibit excessive automated usage, systematic bulk processing, or usage patterns inconsistent with personal or business transcription needs. If your usage significantly exceeds what is typical for your plan, we may contact you to discuss an appropriate solution. This policy ensures service quality and availability for all users.
7. Intellectual property
You retain ownership of the original audio and video content you upload to Vocova. AI-generated outputs (transcriptions, translations, summaries) derived from your content are also yours. We retain ownership of our platform, software, and branding. You may not copy, modify, or distribute our intellectual property.
8. AI-generated content and accuracy
Transcriptions, translations, summaries, and other outputs are generated by artificial intelligence and may contain errors, inaccuracies, or omissions. Vocova does not guarantee the accuracy, completeness, or reliability of any AI-generated content. You are solely responsible for reviewing and verifying outputs before relying on them for any purpose, including legal, medical, financial, or other professional use.
9. Third-party services
Our platform relies on third-party services to deliver its functionality, including AI providers for transcription and translation, Stripe for payment processing, and cloud infrastructure providers for data storage. These services operate under their own terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.
10. Termination
We may terminate or suspend your account at any time for violations of these terms. Upon termination, your right to use our services will immediately cease. You may delete your account and all associated data at any time from your account settings.
11. Limitation of liability
Vocova is provided "as is" without warranties of any kind, express or implied. We do not warrant that AI-generated outputs will be accurate or error-free. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or reliance on AI-generated content.
12. Governing law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of Vocova shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact us
If you have questions about these Terms of Service, please contact us at contact@vocova.app